Lowes Canada Reviews

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Awful service

Lowes Canada - Awful service
Lowes Canada - Awful service
Lowes Canada - Awful service
Lowes Canada - Awful service
Lowes Canada - Awful service
On Sep 30/2020 Ordered exterior siding along with corners and j-channel,Sandcastle . Got a call from Brian October 16/2020 Order ready for pickup. I arrived at Cambridge Ontario for pick up the next day to find out that not only did my order had bin put on the floor It had dozens of foot prints, scratches. Manager said there is nothing we can do in regards of how or were your product might end up if other customer Needs a rack for shopping. I refused to take product even though they both said(manager girl in contractor dept) most of prints are coming off. I did not buy used materials I bought new and was told this? My cell is 226-203-**** Hope to talk soon before this mater moves to another department. Peter S.

User's recommendation: Zero.

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ID
#2232401 Review #2232401 is a subjective opinion of poster.
Pros
  • No very considerate
Preferred solution
Let the company propose a solution

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No response from Lowes, after sending the following complaint: GE Profile Refrigerator PYE18HSLKSS Ser# DS317166 Newmarket Store (July 8/21) Kitchen Appliance Received - Dead on Arrival I purchased the above noted GE refrigerator, with a one year warranty and an...
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ID
#2734858 Review #2734858 is a subjective opinion of poster.
Cons
  • Poor post-purchase support
Loss
$2000
Preferred solution
Price reduction

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Warranty

I purchased a new jhon deere 54in cut cost 3900... Lowes has a 30 warranty they say!! Just don't put gas in it.. Then the warranty is void , they don't tell you that while purchasing or loading this equipment.. Have contacted Lowes they have washed there hands of it !!! contact John deere they say,.... You put gas in it no warranty here!!! I'm like well ya I put gas in it I need it ..Will never spend another penny in that store or recommend it.. All they want is your money you get a tail light warranty on big purchases..used car lots give a better warranty and you can put gas in !!!!

User's recommendation: Look at Lowes warranty on big purchases.

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ID
#2681067 Review #2681067 is a subjective opinion of poster.
Location
Montreal, Quebec

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nonoI purchased a fridge from lowes.ca on February 24, 2021 and received it March 19th, 2021 when I contacted Lowes stating that it was missing the internal shelving unit. I was assured that the shelves would be sent out. To date I have received some of the shelves but...
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ID
#2564528 Review #2564528 is a subjective opinion of poster.
Preferred solution
Return item

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Unsatisfied with reimbursement of cancelled oeder

Orders 65$ worht of goods on apr 22 and expected free shipping as total was over 49$. Charged 70$ for shipping on my credit card. Total charge qs 153.58$. Cancelled the delivery. It took 4 phone calls and promises to call back which were not honored. Finally was advised I would receive a rebate but was only creditied a total of 74.48 of the original 153.58. Still owe me 79.10$.

User's recommendation: I wont shop there again. Be careful. Customer returns are not fully honored.

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ID
#2532375 Review #2532375 is a subjective opinion of poster.
Service
Lowes Canada Customer Care
Pros
  • Air miles
  • Canadian store
Cons
  • Bad service
Loss
$79
Preferred solution
Full refund
New Reviewer

No information/not their problem/I’lol just have to wait

Ordered 2 packs of 1/4 bolts 26 hours ago. Lowes takes your money straight away then provides no update/no expectation on when youll be summoned to their store for pick-up (summoned is the correct word because you are on the clock when they say its ready and will cancel the order if you dont show up in time.). Then when you call the store, youre met with indifference and told its not my problem and were busy and you can wait. For Petes sake, did I mention it was 2 small packs of bolts? Have these guys attempted to approach this problem sensibly? X many staff to filling contractors, Y many to regular people. W many to big orders. Z many to small. Gee whiz! But theyll be the first one to say dont buy from Amazon!!!!
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ID
#2503154 Review #2503154 is a subjective opinion of poster.
Cons
  • Indifference
Preferred solution
Let the company propose a solution

Warranty service on Frigidaire stove

Our oven quits on feb 5 2021 Called in for a service call Monday Feb 8. Service call to be done Feb 18. Service person had no parts determined it was a fuse. Would have to get one ,we waited a week still no call as to when we would get stove fixed. Finally a call ,we would get it fixed on March 12. Service person puts in new fuse and wow the oven works again after almost 5 weeks. Amazon have these fuses and could deliver within 24 hours. Lowes warranty program is not worth the money. Talking to Lowes is like talking to ghosts Not impressed
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1 comment
#2065328

your service call has nothing to with Lowes - it has to do woit the manufacturer

ID
#2453575 Review #2453575 is a subjective opinion of poster.
Service
Lowes Canada Customer Care
Pros
  • No very considerate
Cons
  • Lack of management response

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New Reviewer

LOWE'S BAD SERVICE BE AWARE

I ordered an item from Lowe's.ca and WORST STORE and WORST SERVICE, DON'T TRUST A WORD FROM THEM I ordered an item from Lowe's.ca and every week they keep extending and extending. WORST SERVICE, DON'T TRUST A WORD FROM THEM. If they can only handle 10 items that they can Sell online they shouldn't try to sell more. They MUST SHUT DOWN.

User's recommendation: DON'T DEAL WITH LOWE'S.

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ID
#2300023 Review #2300023 is a subjective opinion of poster.
Cons
  • Bad service
Loss
$1000
Preferred solution
Deliver product or service ordered
Re: Tuesday November 17, 2020 approximately 3:30pm I took two gals. of ceiling paint to the Paint Department service area at Newmarket, Ontario. At that time it wasn't very busy but I waited patiently while the Lowes employee talked to another customer, seemingly an...
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ID
#2288842 Review #2288842 is a subjective opinion of poster.
Location
Newmarket, Ontario

I cannot make any online purchases, my credit cards are blocked??

I do not want my complaint to be posted on any site publicly. My letter to Lowes contains my full name and email so again I must reiterate DO NOT PUBLISH MY LETTER ONLINE. I have not heard from anyone at Lowes, I am still unable to make any online purchases with them. It is frustrating to say the least. Today I tried to make another purchase but to no avail, same error message keeps popping up.
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ID
#2283843 Review #2283843 is a subjective opinion of poster.
Location
Pickering, Ontario

Needed a part

I bought a compressor which is listed as a Lowes brand. A minor part broke and it is no longer functional. I wanted to know how to purchase this part and have not heard anything back. Its very frustrating!
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ID
#2248847 Review #2248847 is a subjective opinion of poster.

Bad sevice

placed online order for table saw in sept 2020 , they give me the tracking number too. after 3 wks. upon calling they say they do not have an inventory and cancelled my order . so un trustable service
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ID
#2231214 Review #2231214 is a subjective opinion of poster.
Location
Saint Catharines, Ontario

Kitchen cupboard doors order

I placed the order for my kitchen cupboard doors approximately 5-6 weeks ago and fully paid for it. Recently I was informed they have no ETA on this order as the machine broke and would I like a refund?? I'm not at all happy with this service!! Please provide the status asap. Joanne (416-875-****)
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ID
#2213686 Review #2213686 is a subjective opinion of poster.
Location
Mississauga, Ontario

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New Reviewer

Refusal to exchange

On July 8, 2020 I purchased a Hoover carpet cleaner at your Tanaka Court Westminster, BC store. Sales# S3056NS2 261**** TRANS#1226****. I specifically asked about the warranty and was told that it was a 90 day return/exchange at the store and 1 year manufacturer warranty. The cleaner was great until yesterday, September 28th when my mother plugged into an outlet and then stepped on the power button of the cleaner. There were sparks around the button area and she quickly unplugged it. She then tried another outlet and the cleaner was not turning on. She decided to try one more outlet and the cleaner seemed to work again but after a few seconds it made a really loud noise and there were more sparks around the power button area. She turned it off and called me for help. The next day on September 29th I took a day off from work to help her exchange the cleaner for a new one as it has been less than 90 days. She cannot return it herself as she is on a disability. I know it is important for her to have her apartment clean as she has 3 cats and suffers from fibromyalgia and asthma. At around 14:00 on September 29 we arrived at the the Grandview Lowes Vancouver store to exchange the cleaner. The reason why we did not go to the original store where the purchase was made was because online stock did not show available units for sale. A nice lady at the returns checked the receipt and advised us that there will be no problem and to leave the receipt and cleaner with her and to find the new one at the store and bring it. Once we found the new cleaner and came back to the customer service desk she advised that her manager cancelled the exchange and that we have to contact the manufacturer. I asked to talk to "the manager". He was working with her at the return desk, his name tag stated "Irshad". He stated that they cannot take the cleaner due to hygiene reasons since it was opened. He stated I have to contact the manufacturer first and get an authorization code for refund and then bring it to the store. I explained that I drove 40kms to my mom and another 10-15 kms to the store and now he wants me to drive around with the cleaner and go through the hassle of contacting the manufacturer first. He had none of it and would not take it stating it was their policy. I asked where the policy is as on the receipt it says if you are not happy, within 90 days the store will make it right. He could not find the written policy and said "they should have told you when you bought it". I said no one said so, otherwise I would just buy it at Costco or Home Depot, they don't have a ridiculous warranty like that. Once again he was not helpful and said they won't take it. I asked for the store manager; he said it was his day off. I asked for Lowe's corporate phone number Canada. He provided the number and I called them. After 20 minutes on hold I discover that he gave me number for the USA headquarters. The lady there tried her best to find my order but could not help. At this point I am still in store boiling to the max. My mother is not feeling well as we've been there 40 minutes already standing at the customer service. I can see the the ladies working there are trying to get this Irshad person to refund or exchange the cleaner but he has none of it. He just says "I will handle it". It's like we did something against him and he has his own vendeta. I decide to give in and call the manufacturer while I am in the store to get the magic "authorization number" so I can get a refund or exchange. The rep at Hoover tried to troubleshoot first; I told her I don't want to plug it anywhere and die. She stated that they do not give an authorization to the store and that the return is handled between customer and Hoover. She stated that a new cleaner will be mailed to me and then I have to pack and bring the old one and ship it to them. "Irshad" lied about the authorization call or was misinformed. I am not sure he is a manager; maybe a new employee since he does not know the procedures? Or maybe he just wanted to get rid of us so he does not need to deal with the return to the manufacturer? I don't know. We left the store and put the broken cleaner back in the box and into the car. Now awaiting for the new cleaner to come and then to perform the exchange. Ever since I live in Canada for 27 years I have never had more frustrating and disappointing experience as today. I felt embarrassed and helpless in front of my mother who was with me at the time. The whole time "Irshad" kept repeating the unwritten policy that was "supposed to be mentioned to me" at the time of original purchase. When showed the 90 day policy on the receipt he would shrug it off. I would have had no problem returning it back to Home Depot or Costco or any other big retailer if I bought it there. What a mistake that was buying it at Lowe's. I think the days of shopping at Lowe's are over. I will never recommend Lowe's to any of my friend or relatives and I will never shop there again even if it was a free

User's recommendation: Avoid.

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ID
#2198771 Review #2198771 is a subjective opinion of poster.
Pros
  • Air miles
Cons
  • Wasted my time
  • Lack of management
  • Terrible service
Preferred solution
Let the company propose a solution

Allen and Roth gazebo's product quality is junk

Frame structure is cheap and need better engineering, structure is cheap and requires better materials and quality engineering, my three year old grandson has better quality sense, fabric is cheap, fades and tears prematurely, not sure but seems like typical made in china type quality product, i guess you get what you paid for but i getting tired of paying what i consider good money for *** , time to stop buying this type of crap and open our creatives minds, design and build with readily available local products.

User's recommendation: Don't Bother wasting good money on inferior quality products imported to and sold in north American chain stores.

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ID
#2181047 Review #2181047 is a subjective opinion of poster.
Preferred solution
You're selling a lot of junk quality type products that are not worth the price tags assciated,

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New Reviewer

No follow up as to when my purchase will be shipped.

ON May 8th I ordered a cover for my lawn chair. They confirmed order. Still waiting for a follow up confirming shipment. Can't reach them on the telephone. They don't reply to my emails. Are they still in business? Is there a consumer department in Canada to complain? They are the worst online company to deal with and should not be selling on line if they can't service their clients properly.

User's recommendation: Stay away from their online store.

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ID
#1959267 Review #1959267 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Terrible service
Preferred solution
Deliver product or service ordered

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