Lowes Canada

I ordered a patio door at the cost of $1892. I waited my five weeks for be delivered on June 9 my installers install the door on June 10 to find out after installation that the left-hand patio door was completely warped, would not close and a slam against the frame upon further investigation.

He also realized that the locking mechanism on the left-hand door was completely backed when I called those customer service for ordering online I was given the runaround offering a 20% discount which at no cost was going to help me out with a defective non-usable left side of the door. I have called over six times.

Sent three emails asked for my claim to be escalated with very little customer service and support. You guys have no problem charging my credit card so quickly but to get any sort of help is absolutely disgusting from such a large company.

I appreciate some customer service and support in regards to my claim and I have over 21 pictures to shows the extensive damage of the door

On June 1 late in the evening my water tank that is under warranty started to leak and I called AO Smith the following morning on June 2 and was give a RT number to have my whole tank exchanged under warranty. I was instructed to take the sticker off the tank and write down the RT# in order to start the warranty exchange process.

On June 2 I went to Lowes Milton where the product was purchased and gave the sticker and RT # to a plumbing associate to arrange the tank and warranty exchange. I advised that I could only pick up the tank on June 4 so it was securely stored for me.

On June 4 I picked up the tank with my technician from Lowes Milton and unpacked and brought it to the house. Moments later my technician realized I was given a natural vent water tank, instead of a power vent water tank. So I called the Milton store and was transferred to ASM Roshan, but he was to busy and did not care or understand the dire situation I was in and was told to call be around 12pm when another manager was on duty.

I decided I am not waiting for a phone call and wanted to discuss in person so I brought the tank back to Lowes Milton and went to customer service to speak with ASM Roshan. Roshan insisted this product was not from Lowes and was purchased from Canadian Tire. I explained to him that AO Smith confirmed it was purchased from Lowes and to come to Lowes only. I explained that I am not going to another store and start this process all over again because now I am wasting a lot of time and money for your associates mistake on procuring the wrong water tank initially.

ASM Roshan said there were no 50 gallon power vent tanks in stock only 60 gallon. He said I could buy the larger tank and get a credit with the exchange. I strongly disagreed with this approach because I am here for warranty only and I should not be suggested to buy something else instead. I advised I needed a tank today because my family had been days without hot water, and getting the wrong tank to start was not my fault.

Roshan stated that I should have checked before leaving the store. I am not skilled in the plumbing trades so why is your ASM blaming me the customer for his associates mistake. Blaming the customer is a pathetic excuse to shift the blame.

I was then sent to Lowes Vaughn because a tank that matched was available. So I drove across town to secure a new water tank.

Once I got to this location, I was asked to show the warranty # and card and I said Lowes Milton kept it for record. I initially was not allowed to show them a copy and they needed proof of the original. First Lowes Vaughn said I needed to exchange the tank with them, then they shifted and said I would have to buy the new tank and when I return the old tank then I would be credited. At this point I had enough, I spent all day travelling across town to secure a water tank and was getting told different messages the entire day.

I flat out refused and said just have your ASM email Milton to get the original. After much deliberation, the ASM finally released the tank to me and I did not have to return anything.

The entire customer experience was terrible from start to finish and extremely exhausting. I was fed up with the countless mixed messaging from both stores.

This is not how to treat a customer in a dire situation and blaming me for not checking the product is absurd and unprofessional. You have lost a customer and I wont be returning to shop at any Lowes due to the unprofessional and inadequate training and lack of communication.

Sincerely,

Darren Gigliozzi

Ordered 3 things online ( all in stock from Ottawa store)

8 days later still no pick up email just processing.

Phone always busy and only idiotic replies over and over by email

Hello,

We sincerely apologize for any inconveniences this may have caused.

Thank you for your patience and understanding and thank you for choosing Lowes and staying healthy.

If you have any immediate questions or concerns you would like addressed, please feel free to call us at 1-88*-***-**** or start a live chat with one of our agents at Lowes.ca

Thank you,

Izuwa

Lowes.ca | RONA | Réno-Dépôt

Customer Contact | Centre de Contact Client

T: 1-88*-***-**** | 1-86*-***-****Avoid!

I just returned from a shopping trip to Lowes (Signal

Hill Calgary). I am handicapped and on portable oxygen.

I had just spent around 3/4 of an hour shopping with my list. The floor staff was friendly and helpful.

When I went to the front of the store to check out, all the regular checkouts were closed, leaving only the self-checkouts available. I asked a staff member about this, and was told that this was a management decision. I then asked to speak to the manager.

He told me that Lowes was phasing out all their regular, manned tills. I said that I protested this action. He said that there was nothing he could do, so I took all my items from my (motorized) cart, and put them all on the service counter, and left them. I had spent enough time picking the items, and was not going to waste any more of my time putting everything back.

This was my form of protest. I have no intention of being an unpaid employee of Lowes! The manager did not even offer to have someone help me. I told him that I would be taking my business to a competitor.

He just shrugged.

On the way out, an employee stopped me and told me that she was glad that I stood up to the manager. I Imagine that I'm not the only customer that feels this way.

Over the years use to make purchases in the store with No problems.

Last week made attempt to purchase on line only product from lowes.ca-THE worst experience ever!!!

1.System limit on items that you can order!

2. Absolute nonsense with inventory- updated by vendor??!!

3.

No follow on status of order- have to find out yourself!

4. No providing tracking of order by carrier!

5. Order canceled and money still not returned to account!

All of the above is absolutely different at Rona, where I paced absolutely same order and RECIVED within 48 hours!!! What a service.

And one out 3 orders that canceled by rona- money returned within 24 hours of cancelation!

I will never ever buy on line from Lowes!

Rona only-Very professional!!! D