Lowes Canada
Lowes Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lowes Canada has 1.7 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Air miles, No very considerate, Appliances in stock.
Cons: Terrible service, Terrible customer service, Wasted my time.Recent recommendations regarding this business are as follows: "Shop anywhere else other than Lowes", "Don’t buy from lowes", "Stay away from Lowe's in Sarnia, ON", "Do NOT buy @***.ca go Rona instead!", "Do not shop with Lowe's online.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lowes Canada has 1.7 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Air miles, No very considerate, Appliances in stock.
Cons: Terrible service, Terrible customer service, Wasted my time.Recent recommendations regarding this business are as follows: "Shop anywhere else other than Lowes", "Don’t buy from lowes", "Stay away from Lowe's in Sarnia, ON", "Do NOT buy @***.ca go Rona instead!", "Do not shop with Lowe's online.".
Most users want Lowes Canada to offer a solution to their issues.
Review authors value the most Layout of Store and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calgary, AlbertaResolved: Terrible communication and poor delivery
Company fixed the issue and I have been provided with apology. Talked to a different store manager and she resolved the issue immediately and got our product delivered within a few days.
Preferred solution: Deliver product or service ordered
User's recommendation: Shop anywhere else other than Lowes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective patio door warped bent lock
I ordered a patio door at the cost of $1892. I waited my five weeks for be delivered on June 9 my installers install the door on June 10 to find out after installation that the left-hand patio door was completely warped, would not close and a slam against the frame upon further investigation.
He also realized that the locking mechanism on the left-hand door was completely backed when I called those customer service for ordering online I was given the runaround offering a 20% discount which at no cost was going to help me out with a defective non-usable left side of the door. I have called over six times.
Sent three emails asked for my claim to be escalated with very little customer service and support. You guys have no problem charging my credit card so quickly but to get any sort of help is absolutely disgusting from such a large company.
I appreciate some customer service and support in regards to my claim and I have over 21 pictures to shows the extensive damage of the door
Preferred solution: Price reduction
User's recommendation: Don’t buy from lowes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConsumer complaint for warranty exchange on hot water tank
On June 1 late in the evening my water tank that is under warranty started to leak and I called AO Smith the following morning on June 2 and was give a RT number to have my whole tank exchanged under warranty. I was instructed to take the sticker off the tank and write down the RT# in order to start the warranty exchange process.
On June 2 I went to Lowes Milton where the product was purchased and gave the sticker and RT # to a plumbing associate to arrange the tank and warranty exchange. I advised that I could only pick up the tank on June 4 so it was securely stored for me.
On June 4 I picked up the tank with my technician from Lowes Milton and unpacked and brought it to the house. Moments later my technician realized I was given a natural vent water tank, instead of a power vent water tank. So I called the Milton store and was transferred to ASM Roshan, but he was to busy and did not care or understand the dire situation I was in and was told to call be around 12pm when another manager was on duty.
I decided I am not waiting for a phone call and wanted to discuss in person so I brought the tank back to Lowes Milton and went to customer service to speak with ASM Roshan. Roshan insisted this product was not from Lowes and was purchased from Canadian Tire. I explained to him that AO Smith confirmed it was purchased from Lowes and to come to Lowes only. I explained that I am not going to another store and start this process all over again because now I am wasting a lot of time and money for your associates mistake on procuring the wrong water tank initially.
ASM Roshan said there were no 50 gallon power vent tanks in stock only 60 gallon. He said I could buy the larger tank and get a credit with the exchange. I strongly disagreed with this approach because I am here for warranty only and I should not be suggested to buy something else instead. I advised I needed a tank today because my family had been days without hot water, and getting the wrong tank to start was not my fault.
Roshan stated that I should have checked before leaving the store. I am not skilled in the plumbing trades so why is your ASM blaming me the customer for his associates mistake. Blaming the customer is a pathetic excuse to shift the blame.
I was then sent to Lowes Vaughn because a tank that matched was available. So I drove across town to secure a new water tank.
Once I got to this location, I was asked to show the warranty # and card and I said Lowes Milton kept it for record. I initially was not allowed to show them a copy and they needed proof of the original. First Lowes Vaughn said I needed to exchange the tank with them, then they shifted and said I would have to buy the new tank and when I return the old tank then I would be credited. At this point I had enough, I spent all day travelling across town to secure a water tank and was getting told different messages the entire day.
I flat out refused and said just have your ASM email Milton to get the original. After much deliberation, the ASM finally released the tank to me and I did not have to return anything.
The entire customer experience was terrible from start to finish and extremely exhausting. I was fed up with the countless mixed messaging from both stores.
This is not how to treat a customer in a dire situation and blaming me for not checking the product is absurd and unprofessional. You have lost a customer and I wont be returning to shop at any Lowes due to the unprofessional and inadequate training and lack of communication.
Sincerely,
Darren Gigliozzi
Preferred solution: Apology
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Verified Reviewer | Gloucester, OntarioOnline order processing for ever, no customer service
Ordered 3 things online ( all in stock from Ottawa store)
8 days later still no pick up email just processing.
Phone always busy and only idiotic replies over and over by email
Hello,
We sincerely apologize for any inconveniences this may have caused.
Thank you for your patience and understanding and thank you for choosing Lowes and staying healthy.
If you have any immediate questions or concerns you would like addressed, please feel free to call us at 1-88*-***-**** or start a live chat with one of our agents at Lowes.ca
Thank you,
Izuwa
Lowes.ca | RONA | Réno-Dépôt
Customer Contact | Centre de Contact Client
T: 1-88*-***-**** | 1-86*-***-****Avoid!
- Terrible service
Preferred solution: Want get ASAP what I ordered
Elimination of standard check-outs
I just returned from a shopping trip to Lowes (Signal
Hill Calgary). I am handicapped and on portable oxygen.
I had just spent around 3/4 of an hour shopping with my list. The floor staff was friendly and helpful.
When I went to the front of the store to check out, all the regular checkouts were closed, leaving only the self-checkouts available. I asked a staff member about this, and was told that this was a management decision. I then asked to speak to the manager.
He told me that Lowes was phasing out all their regular, manned tills. I said that I protested this action. He said that there was nothing he could do, so I took all my items from my (motorized) cart, and put them all on the service counter, and left them. I had spent enough time picking the items, and was not going to waste any more of my time putting everything back.
This was my form of protest. I have no intention of being an unpaid employee of Lowes! The manager did not even offer to have someone help me. I told him that I would be taking my business to a competitor.
He just shrugged.
On the way out, an employee stopped me and told me that she was glad that I stood up to the manager. I Imagine that I'm not the only customer that feels this way.
Need a part for Rimax shed
Need a part for Rimax shed
6 canceled orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service @***.ca!
Over the years use to make purchases in the store with No problems.
Last week made attempt to purchase on line only product from lowes.ca-THE worst experience ever!!!
1.System limit on items that you can order!
2. Absolute nonsense with inventory- updated by vendor??!!
3.
No follow on status of order- have to find out yourself!
4. No providing tracking of order by carrier!
5. Order canceled and money still not returned to account!
All of the above is absolutely different at Rona, where I paced absolutely same order and RECIVED within 48 hours!!! What a service.
And one out 3 orders that canceled by rona- money returned within 24 hours of cancelation!
I will never ever buy on line from Lowes!
Rona only-Very professional!!! D
- Non
- Everything else
Preferred solution: Full refund
User's recommendation: Do NOT buy @***.ca go Rona instead!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toronto, Ontario2022**** - Customer Service Dissatisfaction Feedback - Lowe's Home Improvement - Sarnia, ON
Hello Lowes, I was wondering if you could help me direct my feedback towards someone who is responsible for customer service or customer relations. I just wanted to provide some feedback based on a recent interaction with a customer service representative which was rather negative to be frank.
Perhaps the individual was just have a bad day, we all have bad days, but I was told to take my business elsewhere when I just wanted to inquire about the availability of a product over the phone. The individual identified himself as "Bill" the "Manager on Duty" at the Lowe's Home Improvement in Sarnia, ON.
To conclude, I am not frustrated with this interaction but rather disappointed at how the conversation turned so negatively, so quickly.
Bob
User's recommendation: Stay away from Lowe's in Sarnia, ON
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calgary, AlbertaOrdering on website
Even this sucks goes so far and that’s it
Nothing even this site sucks
Nothing yet
- Website sucks
Preferred solution: Would like to get a response that will help with this issue, and a apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo happy
I purchased a plant that was on clearance online I went to pick my idem up I was told that they didn't have none in stock. when online it said they had two in stock but come to find out when I went to the store they had more than two and I was told by the manager that I couldn't get the plant because it wasn't the one that I purchased on line obviously Lowe's had the order numbers messed up or something but they give a guy a manager's position when he can't make no managerial decisions.
now he should have just let me get the plant that I purchase for the same price.. If I was you I would never purchase nothing online from Lowe's..
the one in Oconee in Georgia.. so disappointed in lowe's..lowe's..
Preferred solution: Let me get the plant that I want it for the same price..
User's recommendation: Do not shop with Lowe's online...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLoews not allowing to return dead mums
- Listening hopeful
- Lack of warranty
Preferred solution: Full refund
User's recommendation: Don't buy any plants from them anymore. Warranty is not good
Garbage company deserves a review
- It was close by
- Everything else
Preferred solution: Not much Lowe's can do for me now
User's recommendation: Go to home depot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cambridge, OntarioIssues returning a defective large appliance
We had a Maytag washing machine delivered to us on May 28th and on June 11th it quit working. On June 14th we had a repair technician come to tell us the capacitor was broken and it would take 3 weeks to get the part in.
Since we only had the machine for 2 weeks, we I called Maytag right away to see if we could have a replacement. After spending over an hour on hold, a supervisor advised we would have to wait for the part as the warranty only covers repairs, not replacements. I suggested we take the machine back to Lowe's where they have a 30 day return policy and the supervisor said that was a good idea and then Maytag would deal with Lowe's directly. Simultaneously to this call, my sister in law who lives in the second unit in our home and is part owner of the washing machine was calling the manager, (Rob), at Lowe's in Cambridge.
Rob said to have the service for the replacement part changed from our house to the store address and then they would give us a new machine. My sister in law called The Appliance Pros who had serviced the machine and they said that we couldn't ask to change the address, but if we returned the machine to Lowe's they could call for service from there. Finally, in the evening, we borrowed a pick up truck, disconnected the washer, loaded it in the truck, drove 22 km to the Lowe's in Cambridge and went in to initiate the return/exchange. The first person we met with said they wouldn't accept the return, we asked to speak with someone else and the next person said we needed a return authorization number from Maytag for Lowe's to accept the return, (which we were not given).
Finally, half an hour later after the second person spoke with the manager, Rob, they reluctantly agreed to do the exchange and luckily they had the same washer in stock so we could go home with it. We were incredulous that this was not an easier process. We had a defective product that we were returning with the receipt after 2 weeks, we should have been able to do so with no questions asked. Why as customers should we be responsible to deal with customer service at Maytag for a return authorization number?
We essentially paid Lowe's to have a defective appliance shipped to us and then had to load it onto our borrowed pick up truck, drive it back to the store, load a new one onto the truck, drive it back to Guelph, bring it back into our laundry room and re-install it all at our own expense?! We spent half the day on the phone with Maytag customer service and the management at Lowe's and then another 2 returning and exchanging the defective appliance.
It would be appreciated if we could be compensated in some way for the unexpected poor customer care we received. Thank you.
- Appliances in stock
- Poor post-purchase support
- Terrible customer service
- Terrible service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orleans, OntarioUnsatisfactory customer service
I purchased new doors and windows last year and they were installed in November 2021. Thé patio door was installed on the coldest day of the year!
The installer is a sub contractor of Galetta construction from west end of Ottawa! I hope I spelled it right. Everything seemed to go well but Almost immediately I felt cold air coming in through my brand new patio door from a couple of areas. it took awhile before they came to inspect the door because we needed cold weather for them to see where and how the air was coming in ..they tried a few things to fix the air coming in even placing blue painters tape and thought it would fix the problem..
really!! The manufacturer wanted me to make a video with a lighter showing the draft coming in.. I thought this was just ridiculous, it is not my responsibility to do their job! The manufacturer never did come and inspect the door but said they would replace it Ok I said thats great Ill wait for your call.
After waiting and waiting for a response I Was the one who reached out to Lowes and Galetta for an answer. This is totally unacceptable customer service. Lowes and Galetta construction have lost my confidence in their service.. I paid $3200.
For the installation and service on this door and I demand an answer or a credit, i still havent heard anything from either of them ..
totally not impressed! Sorry
Preferred solution: Full refund
User's recommendation: Dont have Lowe’s install your windows or doors!
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