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Lowes Canada

Lowes Canada

www.lowes.ca
What is your customer experience with Lowes Canada?

Lowes Canada Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lowes Canada has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.

  • 33% of users would likely recommend Lowes Canada to a friend or colleague.

  • Rating Distribution
  • Pros: Air miles, No very considerate, Appliances in stock.
    Cons: Terrible service, Terrible customer service, Wasted my time.

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Media from reviews

Lowes Canada - Defective patio door warped bent lock
Lowes Canada - Defective patio door warped bent lock - Image 2Lowes Canada - Defective patio door warped bent lock - Image 3Lowes Canada - Defective patio door warped bent lock - Image 4Lowes Canada - Defective patio door warped bent lock - Image 5Lowes Canada - Defective patio door warped bent lock - Image 6Lowes Canada - Defective patio door warped bent lock - Image 7
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Top Lowes Canada Reviews

Critical Review

"Online order"

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I ordered a lawn mower on a social media site advertised as being sold by Lowe's but after making the purchase it came up as a different company I receive...

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Amera Yqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sarnia, Ontario

It is a good store and good prices

I shop there its a good store I will continue to shop there and customer service is great always can get help there

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Dea Ecs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Not very happy

Their product with a lifetime Warranty,

I couldn't find the bill, had the service book.

Wouldn't do anything for me!

Not very happy

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Anonymous
map-marker Mountain Grove, Ontario

I accidentally paid 225$ on my old outdated Lowe’s credit card, i need to know how do i get my money back

My Lowes card got canceled in2023 due to the change to Rona +, i accidentally paid by debit -8177 is my Lowes account , how do i get this resolved, my phone number is 613-978-****, I paid by debit 225$ to my Lowes card accidentally, I need a reimbursement or gift card to be reimbursed, I did call the customer care and they suggested for me to visit my Rona plus store

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User's recommendation: A contact to resolve overpayment

Anonymous
map-marker Montreal, Quebec

Overpayment

I accidentally made a 225$ payment on my old Lowes account and I dont owe you s any money, how can I get my money back

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Anonymous
map-marker Saint Albert, Alberta

Online order

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I ordered a lawn mower on a social media site advertised as being sold by Lowe's but after making the purchase it came up as a different company I receive tracking info and a order number after 33 days I received a message that it was delivered however it was not delivered to me I have tried to contact Lowe's customer service cannot reach that it is difficult to get through to Lowe's customer service on this matter

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User's recommendation: If you see something on social media saying it is sold by Lowe's don't buy it

Terry A Bxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fargo, North Dakota

Damage done by installer

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Lowes cant control their installation vendor Lowes is at the mercy of the installation company regarding truth

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User's recommendation: Don’t buy appliances from Lowe’s

Resolved
Randy S Jfc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Calgary, Alberta

Resolved: Terrible communication and poor delivery

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Updated by user Dec 02, 2023

Company fixed the issue and I have been provided with apology. Talked to a different store manager and she resolved the issue immediately and got our product delivered within a few days.

Original review Nov 02, 2023

We ordered a vanity at the Lowes Sunridge location Calgary. At the time of purchase it was in stock and were told it could be delivered within 7 days.

8 days from the date of purchase we were informed it was out of stock and we would have to wait another 2 weeks. Had we known all of this at the time of purchase we would have got something else.

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Preferred solution: Deliver product or service ordered

User's recommendation: Shop anywhere else other than Lowes

Tanya S Tdz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective patio door warped bent lock

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I ordered a patio door at the cost of $1892. I waited my five weeks for be delivered on June 9 my installers install the door on June 10 to find out after installation that the left-hand patio door was completely warped, would not close and a slam against the frame upon further investigation.

He also realized that the locking mechanism on the left-hand door was completely backed when I called those customer service for ordering online I was given the runaround offering a 20% discount which at no cost was going to help me out with a defective non-usable left side of the door. I have called over six times.

Sent three emails asked for my claim to be escalated with very little customer service and support. You guys have no problem charging my credit card so quickly but to get any sort of help is absolutely disgusting from such a large company.

I appreciate some customer service and support in regards to my claim and I have over 21 pictures to shows the extensive damage of the door

View full review
Loss:
$2500

Preferred solution: Price reduction

User's recommendation: Don’t buy from lowes

Darren G Lmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Consumer complaint for warranty exchange on hot water tank

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On June 1 late in the evening my water tank that is under warranty started to leak and I called AO Smith the following morning on June 2 and was give a RT number to have my whole tank exchanged under warranty. I was instructed to take the sticker off the tank and write down the RT# in order to start the warranty exchange process.

On June 2 I went to Lowes Milton where the product was purchased and gave the sticker and RT # to a plumbing associate to arrange the tank and warranty exchange. I advised that I could only pick up the tank on June 4 so it was securely stored for me.

On June 4 I picked up the tank with my technician from Lowes Milton and unpacked and brought it to the house. Moments later my technician realized I was given a natural vent water tank, instead of a power vent water tank. So I called the Milton store and was transferred to ASM Roshan, but he was to busy and did not care or understand the dire situation I was in and was told to call be around 12pm when another manager was on duty.

I decided I am not waiting for a phone call and wanted to discuss in person so I brought the tank back to Lowes Milton and went to customer service to speak with ASM Roshan. Roshan insisted this product was not from Lowes and was purchased from Canadian Tire. I explained to him that AO Smith confirmed it was purchased from Lowes and to come to Lowes only. I explained that I am not going to another store and start this process all over again because now I am wasting a lot of time and money for your associates mistake on procuring the wrong water tank initially.

ASM Roshan said there were no 50 gallon power vent tanks in stock only 60 gallon. He said I could buy the larger tank and get a credit with the exchange. I strongly disagreed with this approach because I am here for warranty only and I should not be suggested to buy something else instead. I advised I needed a tank today because my family had been days without hot water, and getting the wrong tank to start was not my fault.

Roshan stated that I should have checked before leaving the store. I am not skilled in the plumbing trades so why is your ASM blaming me the customer for his associates mistake. Blaming the customer is a pathetic excuse to shift the blame.

I was then sent to Lowes Vaughn because a tank that matched was available. So I drove across town to secure a new water tank.

Once I got to this location, I was asked to show the warranty # and card and I said Lowes Milton kept it for record. I initially was not allowed to show them a copy and they needed proof of the original. First Lowes Vaughn said I needed to exchange the tank with them, then they shifted and said I would have to buy the new tank and when I return the old tank then I would be credited. At this point I had enough, I spent all day travelling across town to secure a water tank and was getting told different messages the entire day.

I flat out refused and said just have your ASM email Milton to get the original. After much deliberation, the ASM finally released the tank to me and I did not have to return anything.

The entire customer experience was terrible from start to finish and extremely exhausting. I was fed up with the countless mixed messaging from both stores.

This is not how to treat a customer in a dire situation and blaming me for not checking the product is absurd and unprofessional. You have lost a customer and I wont be returning to shop at any Lowes due to the unprofessional and inadequate training and lack of communication.

Sincerely,

Darren Gigliozzi

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Preferred solution: Apology

GEORGE D Neh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gloucester, Ontario

Online order processing for ever, no customer service

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Ordered 3 things online ( all in stock from Ottawa store)

8 days later still no pick up email just processing.

Phone always busy and only idiotic replies over and over by email

Hello,

We sincerely apologize for any inconveniences this may have caused.

Thank you for your patience and understanding and thank you for choosing Lowes and staying healthy.

If you have any immediate questions or concerns you would like addressed, please feel free to call us at 1-88*-***-**** or start a live chat with one of our agents at Lowes.ca

Thank you,

Izuwa

Lowes.ca | RONA | Réno-Dépôt

Customer Contact | Centre de Contact Client

T: 1-88*-***-**** | 1-86*-***-****Avoid!

View full review
Cons:
  • Terrible service

Preferred solution: Want get ASAP what I ordered

Anonymous
map-marker Edmonton, Alberta

Elimination of standard check-outs

I just returned from a shopping trip to Lowes (Signal

Hill Calgary). I am handicapped and on portable oxygen.

I had just spent around 3/4 of an hour shopping with my list. The floor staff was friendly and helpful.

When I went to the front of the store to check out, all the regular checkouts were closed, leaving only the self-checkouts available. I asked a staff member about this, and was told that this was a management decision. I then asked to speak to the manager.

He told me that Lowes was phasing out all their regular, manned tills. I said that I protested this action. He said that there was nothing he could do, so I took all my items from my (motorized) cart, and put them all on the service counter, and left them. I had spent enough time picking the items, and was not going to waste any more of my time putting everything back.

This was my form of protest. I have no intention of being an unpaid employee of Lowes! The manager did not even offer to have someone help me. I told him that I would be taking my business to a competitor.

He just shrugged.

On the way out, an employee stopped me and told me that she was glad that I stood up to the manager. I Imagine that I'm not the only customer that feels this way.

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Anonymous
map-marker Brampton, Ontario

Need a part for Rimax shed

Yes we are still waiting to contact the company we were told to contact. Telephone number given would not go through.

Agent said she tried to connect us and we were disconnected. Emailed her back and still waiting for response. It's a small simple piece that was broken and we want replaced.

Just didn't think it would be this hard. Not sure I would recommend this website.

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Anonymous
map-marker Brampton, Ontario

Need a part for Rimax shed

Lowes customer care gave us a phone# to order the part directly from the company that made our shed, only to get # no longer in service

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Vito I Cmx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible service @***.ca!

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Over the years use to make purchases in the store with No problems.

Last week made attempt to purchase on line only product from lowes.ca-THE worst experience ever!!!

1.System limit on items that you can order!

2. Absolute nonsense with inventory- updated by vendor??!!

3.

No follow on status of order- have to find out yourself!

4. No providing tracking of order by carrier!

5. Order canceled and money still not returned to account!

All of the above is absolutely different at Rona, where I paced absolutely same order and RECIVED within 48 hours!!! What a service.

And one out 3 orders that canceled by rona- money returned within 24 hours of cancelation!

I will never ever buy on line from Lowes!

Rona only-Very professional!!! D

View full review
Loss:
$2800
Pros:
  • Non
Cons:
  • Everything else

Preferred solution: Full refund

User's recommendation: Do NOT buy @***.ca go Rona instead!

Anonymous
map-marker Guelph, Ontario

6 canceled orders

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when orders placed online product was listed in store .Wasted my time later to say not in stock but relisted it later again ? orders 100****/ 3894,6143,4436,7335,4949,6880 ,l feel you ow me a credit for my time over and over

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David W Rct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Calgary, Alberta

Ordering on website

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Updated by user Nov 18, 2022

Wasn’t resolved.

Updated by user Nov 18, 2022

Even this sucks goes so far and that’s it

Updated by user Nov 18, 2022

Nothing even this site sucks

Updated by user Nov 18, 2022

Nothing yet

Original review Nov 18, 2022

You know i finally canceled my whole order, tried ordering 2 items from the website, when I put in my address, it kept saying please put in appropriate address and province, it kept saying also we dont deliver to PO Box, it also kept separating my address I put in saddlehorn drive ne, so frustrated I tried the chat, and whoever Koran was, was absolutely no help whatsoever, just said screw it, and will order what I want from one of your competitors, Ive never been so frustrated and ticked off, I thought Lowes was a good place to order from, but guess not

View full review
Cons:
  • Website sucks

Preferred solution: Would like to get a response that will help with this issue, and a apology

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